FAQs

Frequently Ask Questions:

TCG provides a wholesome coaching and enrichment courses for youth, young adults, professionals, business leaders and individuals. Our goal is to complement participants’ academic or vocational achievements with cross-cultural soft skills to ease their integration into a complex global world through thoughtfully planned lessons and experiences.

Other than cross-cultural topics, TCG’s courses also include social norms and etiquettes from different parts of the world. While gaining insights into others’ cultures, participants will also have a better awareness of their root-cultures. The process will develop strong cross-cultural inter-personal skill, good peer-leadership and enhance self confidence for social success.

Programmes are designed with interactive online learning modules, participative classroom workshops and in-residency immersion “séjours”. Participants have the flexibility to choose what suit them best.

Enrolling into TCG’s programs is easy. Just click on the: Online Store
Embark on Life’s Wonderful Journey. Discover a world filled with your own defining moments!

The Youth & Young Adults courses are suitable for ages between eight (8) to fourteen (14). With parents/adult mentors’ accompaniment, younger participants of age six (6) may also find the contents interesting.

To optimize the learning experience for the young participants, TCG recommends parents/adult mentors to accompany their youths as they journey through the programs. Not only it helps bonding in an unforgettable journey, the course contents have interesting information and tips that may also be handy for adults who deal in a global world.

TCG envisages a world that places values on Courage, Compassion, Integrity and Respect for Others.
It also believes that everyone of us can play our part in making this world a better place with those values.
The French phrase “Noblesse Oblige”, meaning “nobility obliges”, tells us that being noble entails the responsibility of leading and caring for others. This is the motto that the TCG community lives by.

The essence of nobility is not a fine lifestyle, but a fine life – a life of courage, compassion, integrity and respect for fellow humans, regardless of status or background. These values, taught by both Western and Eastern cultures, are the mark of a true noble and are the tenets of TransCultural Group (TCG).

The spirit of true nobility is highlighted in TCG’s Chinese name, which is 淳仕传承 (chúnshì chuánchéng).[淳]is a character of ancient origin, representing purity and virtue, while[仕]has double meanings – firstly, it was the term for an imperial scholar-official, and secondly, it also refers to the act of learning and experiencing life as much as possible while pursuing excellence.[传承]refers to the passing on of values and life lessons that TCG hopes to share with the TCG community.

TCG’s Core Values:
• Provide “par excellence” service to our clients, never settling for second best.
• In line with our belief in “Noblesse Oblige”, uphold impeccable values, integrity and mutual respect for others.
• Invest in the community today, for a better world tomorrow.

You can join us:
1: by simply subscribing to our newsletter or enrol in a paid-subscription to our online courses.
2: on social media (facebook and twitter), help us promote the importance of CQ to build a better global world.
3: be a patron to our “financial aid” program for youths who may not be able to afford global learning. (TCG will match your support with a 1-on-1 match). If you wish to help, please contact us.
4: as a writer to share your own personal cross-cultural journey through our blog page. If you wish to help, please contact us.
5: be our affiliate partner if you share our vision, and bring it to the community where you live. If you wish to apply, please contact us.

Contact Us

Join us, spread the words, share the vision:
• A world with everyone respecting each other’s differences (eventhough we may be in disagreement); A world where we have the courage to speak up against intolerance of diversity (overcoming bigotry);
• A world where we can hold ourselves to our integrity in our dealings.
• A world with everyone respecting each other’s differences (eventhough we may be in disagreement); A world where we have the courage to speak up against intolerance of diversity (overcoming bigotry);

That world we build shall be a better place…

Courage, Compassion, Integrity and Respect for Others

Help Topics

Account Setup:

You can register through TCG’s Newsletter sign-up form to start receiving interesting articles and latest updates from us.
To set-up an account for our subscription, you can choose the plan through this link: Subscription Plan, or to subscribe it directly through TCG’s Online Store.
An email with your ID and password will be sent to you to complete your account set-up.

If you cannot log in to your TCG account:
Make sure you are using the correct email address.
Try resetting your password.

If you see a message that says “We couldn’t find an account associated with that email address” when you try to log in or change your password, the problem could be:
1. You used a different address when you created your TCG account. If you have a different email address, try using that.
2. You might have mis-typed your address when you created your TCG account. Please try entering common typos or variations on your email address.

If you are already logged in to your TCG account, you can change your password using your Account Profile page. If you have forgotten your passowrd, you can click on this link: reset password.
To reset your password:
1. Open the Reset Password page.
2. Enter the email address you use with your TCG account.
3. An email to change your TCG password will be sent to you. If you do not get an email after a few minutes, please check your spam folder.
After you change or reset your password, you may need to clear your browser before using your new password.

If you cannot find a new course after you enroll, please check your Account Profile page for a list of your enrolled courses.
After you change or reset your password, you may need to clear your browser before using your new password.

If you have submmited a email change request to us, we will send you an email.
However, if you get an email about a change to your email address, but you did not made the request, please contact us using the link at the bottom of this page as soon as possible.

Subscriptions & Payments:

TCG features two subscription plans for the online courses for “Youths and Young Adults”.

For those who wish to take a slower pace to explore the journey, they can opt for the “Owl” package while those who wish to embark on a full cross-cultural discovery, they can take on the “Eagle” package.
Trial (1-months) subscriptions are also available for those who wish to take a look at the learning modules before full enrolments.

For more information, you can click on this link: subscription plan.

If you wish to get to know us better before signing up for a subscription, you can subscribe to the Hummingbird plan. You will get a glimpse to our online learning modules – TCG’s World Images quiz games weekly, as well as updates through TCG’s regular newsletters.

For more information, you can click on this link: subscription plan.

If you wish to upgrade your subscription plan, please send in your request through this link: contact us.

We do not provide subscription plan downgrade because the key online modules are made available immediately at enrolment. This allows subscribers to journey at their own pace, but it makes “down-grading” administratively impossible.

We hope you understand.

Yes – you can cancel a free trial at anytime by clicking on the “unsubscribe” button on the newsletter, or by clicking on the “cancel” button on your TCG account page after login.

We will be very sorry if you choose to terminate your subscription and leave us, nevertheless we want to respect your decision.

You can send in your cancellation request by clicking on the “cancel subscription” button in your TCG account page. Once we get the notification, we will get in touch with you to understand the situation and work out a fair action for you.

If you do not hear from us within 3 working days, please check your spam folder for our email. If you do not receive any email there, please get in touch with us through this link: contact us.

TCG has a Financial Aid program to support those who cannot afford to pay for the full program. This program is supported by generous patron who wish to make an impact in their community ( while TCG will honour their giving with a 1-on-1 match scheme).

If you wish to apply for Financial Aid, please send us your request and reason through this link: contact us, please choose the category “other” as you submit the form.

If you qualify for the Financial Aid application, we will send you an email requesting for some background information as part of the approval process. If not, you will get an email explaining why you may not qualify.

Quizzes, Assignments & Certificates:

Quizzes are to test your knowledge for the lessons, they are automatically graded assignments and you will earn badges on successfully meeting the pass mark (min 50%) . You will find them in CQ , CK , ETQ and ETK zones, as well as for the weekly World Images game.

After you finish and submit a quiz, you will see your score. For some quizzes, you might also see feedback, like hints or explanation. The passing mark for quizzes are 50%. You will get a “completion” badge when you pass them.

If you successfully achieve 100%, you will get a special “100%” badge on top of the “completion” badge.

The certificate is an official TCG credential that confirms you have successfully completed the course. (Please ensure you have your name in your TCG account the way you want it appear on your certificate.)

The certificate shows you have taken the effort to build on your cross-cultural competency and inter-personal soft-skill as an extra-curriculum activity.

If you have enrolled in the annual subscription, you will get a course certification if you have successfully completed your assignments for the course. Excellence awards will also be given to top performers.

TCG does not provide hard copy certificates, but you can download and print the PDF file, as part of your resumes, CVs or other documents submission for an application.

You can upload your PDF certificate in your social media profile page for others to see.

TCG does not provide hard copy certificates, but you can download and print the PDF file, as part of your resumes, CVs or other documents submission for an application.

Miscellaneous...

If you are facing problems accessing to TCG, first:

  • Check your internet connection.
  • Try clearing your cache and cookies.
  • Make sure you are using a supported and updated browser.
  • Make sure you are using a supported and updated device.

We recommend Google Chrome as the browser. Other tested browsers include Firefox, Safari.

Please also check your browser version, updating it may help to solve problems.

If you are having trouble watching videos online, please try the following :

Make sure you are using a supported browser: Google Chrome (recommended), Firefox, Safari. (Please check your browser version, updating it may help to solve problems).

  • Clear your browser’s cookies and cache.
  • Test if you could watch other videos on the streaming sites (i.e. YouTube or Vimeo)
  • Try switching it to a lower video quality. (If you have a slow internet connection, try Low or Medium video quality).

TCG envisages a world that places values on Courage, Compassion, Integrity and Respect for Others.

With that, we anticipate our participants and community to follow TCG’s Honor Code to upload TCG’s standard of academic integrity:

  • You need to register for only one account on the TCG’s online learning platform with a single email address. All the courses you enrol in will be linked to your account through your email address.
  • Your answers to homework, quizzes and exams must be your own effort, though you may get guidance from your guardians or mentors who accompany you on your learning journey.
  • You should not share your solutions with others unless it is instructed by the course instructors as part of the exchange experiences.
  • You may not feature the courses or any of its contents on another platform or in any other manner unless you have obtained the explicit permission from TCG.

Being a part of TCG’s community, there are some basic ground rules to ensure we have a healthy learning environment with mutual respect for each other.

  • Be polite: please treat your fellow participants with respoect. Constructive and polite deate is always welcome as long as it does not get personal. Harrassment (insulting, condescending or abusive words) should not be tolerated.
  • Be sensitive: let’s build a better world starting with your TCG’s community, itself a global platform with participants from many different cultures and backgrounds. Build your global friendship by being kind, thoughtful and open-minded – your ability to see the different perspectives from the others while putting through yours will be a testimony to your Cultural Intelligence (CQ) skill.
  • Others: TCG welcome original thoughts and contents as part of the global sharing experience. However, please do not spam the forums with advertising or promotional products and contents from other organizations.

 

Inappropriate contents that violate this code may be deleted or made invisible to others by form moderator. Participants who repeatedly break theses the “Code of Conduct” rules may be removed from TCG’s community.

If you find someone violating the TCG’s Code of Conduct, please report them by contact TCG’s support: Contact Us.

We recommend 13 years of age or older to use TCG on your own. Under that age, we strongly recommend parental accompaniment for optimum learning experience.

For more information, please refer to TCG’s Terms of Service.

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