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Website Privacy Policy

The Internet is an amazing tool. It has the power to change the way we live, and we’re starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It’s important to TransCultural Group Pte Ltd (TCG) to help our customers retain their privacy when they take advantage of all the Internet has to offer.

We believe your business is no one else’s. Your privacy is important to you and to us. So we’ll protect the information you share with us. To protect your privacy, TCG follows different principles in accordance with worldwide practices for customer privacy and data protection.

  • We will not rent or sell any of the personally-identifiable information that we collect from you to third parties, nor will we share your personally identifiable information with third parties, unless we believe the sharing is permitted by you, reasonably necessary to offer our Services, or when legally required to do so. For example: When you make a payment or enter into transactions using services of third party service providers. When you enter into transactions with others or make payments over our Website (e.g. using online payment gateway service providers), we will share transaction information with only those third parties necessary to complete the transaction. However, we will identify the partner and present such third party’s service provider’s privacy policy to you before you use that service. We’ll use state-of-the-art security measures to protect your information from unauthorized users.

NOTICE

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We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:

  • To make the site easier for you to use by not having to enter information more than once.
  • To help you quickly find software, services or information.
  • To help us create content most relevant to you.
  • To alert you to product upgrades, special offers, updated information and other new services from TCG.
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CONSENT

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If you choose not to register or provide personal information, you can still use most of www.transculturalgroup.com. But you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding TCG products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from TCG.

TCG occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.

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ACCESS

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We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time using the User Profile section in our Members portal on www.transculturalgroup.com.

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SECURITY

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TCG has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. TCG strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above.
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

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NOTICE TO PARENTS

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Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

The TCG website does publish content that is targeted to children. However, if you are concerned about your children providing TCG any personal information without your consent, TCG offers a Child account. It allows parents to give parental consent for the collection, use and sharing of children’s (ages 12 and under) personal information online.

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ENFORCEMENT

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If for some reason you believe TCG has not adhered to these principles, please notify us by email at contact@transculturalgroup.com,. Be certain the words Privacy Policy are in the Subject line. We will act as promptly as we can to rectify any failure to comply with this Privacy Policy. We do not in any case warrant error-free performance of this Privacy Policy.

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ONLINE PRODUCT AND PROGRAM REGISTRATION

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When you purchase a new product or service, we may ask you to register your purchase online. When you do, we merge your registration information with any information you’ve already left with us (we call that information your personal profile). If you haven’t previously registered with us, we create a personal profile for you from your product registration information.

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CUSTOMER PROFILES

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As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.transculturalgroup.com restricted pages, allowing you to download software or updates, order newsletters, and visit premium sites without having to fill out registration forms with information you’ve already provided. Even if you switch computers, you won’t have to re-register – just use your Registration ID to identify yourself.

 

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WHAT WE DO WITH THE INFORMATION YOU SHARE

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When you join us, you provide us with your contact information, includingyour name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

We may ask advertisers outside of www.transculturalgroup.com to display ads promoting our Services. We may ask them to deliver those ads based on the presence of a cookie, but in doing so will not share any other information with the advertiser.
When you choose to share your information with marketers or third party sites. Our website may contain links to other sites, products or services. You understand that we do not manage such third party websites, products and services, and thus, they are not governed by this Privacy Policy nor are we responsible for the privacy practices or the content of such websites, products or services. Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.

TCG will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TCG or the site; (b) protect and defend the rights or property of TCG and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of TCG, its Websites, or the public.

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